EYELash extenSionS

**Please plan to arrive to the salon 5 minutes prior to your appointment start time to facilitate the check-in process.

Before arriving for your appointment...

**Remove Eye Makeup. Makeup close to the eye area must be removed prior to the application process. We recommend using a mild, oil-free cleanser. Avoid oil-based makeup removers.

**Do not apply face creams or sunblock in the eye area. The oil found in many moisturizers prevents eyelash adhesive from bonding to the natural eyelash and reduces the longevity of your eyelash extensions.

**Do not wear mascara. Removing mascara can be very time-consuming and any residual makeup will prevent proper application of the extensions.

**Do not curl your lashes before your appointment. Extensions will not adhere to crimped eyelashes.

There is NO REFUND for Eyelash Extensions. We can provide the proper care to take your lashes off, if you wish to do so.

cancellation policy

Due to the high demand for appointments, The Lash Mate has initiated a 50% service fee for late notice cancellations and no-shows. If the affected service is part of a discounted series, then the service will be forfeited.

If you must cancel, please give us at least 24 hours notice prior to your appointment in order to avoid the fee.

Also, please keep in mind that a credit card is required when booking your appointment. If one is not provided, we will be unable to hold and confirm your appointment.

We appreciate your understanding!